Technical Services

Providing hardware as well as customized hardware for specialized applications.

MVNOs, Tier 2 & 3 Carriers:

Increase customer revenues, loyalty and repeat purchases with automated custom branding, configuration and engineering of 3G/4G data modems and routers by leveraging Nexaira’s technical knowledge, expertise and network of manufacturer/OEM relationships in the 3G/4G data market.

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Nexaira Technical Services Group

Founded in 2004, our Technical Services Group helps distinguish Nexaira from distributors who only resell product. TSG provides:

  • Nexaira’s unique firmware, software and hardware customization services
  • Various levels of provisioning services from memory flashing to custom airspace setting configurations for all types of hardware i.e. PCMCIA, Express Bus, USB and Modules
  • Tier 2 & 3 carrier certification for both telemetry and mobile broadband applications and solutions.
  • Non-volatile memory configuration and the testing often required in private enterprise infrastructure
  • Custom GUI screens
  • Unique user interface features
  • Branded, graphical user logo skins
  • Carrier specific configurations and settings which are auto-populated with a front-end tool
  • Software optimization and characterization to enhance ease-of-use for end-users
  • Other specialized customer applications

TSG technical disciplines include:

Provisioning

  • Configuration of both PC Data Cards and Modules

Firmware Customization

  • Flash and Provision hardware with custom builds to work within both private and public enterprise networks

Carrier Certification

  • Carrier specific 2nd and 3rd networks based on individual PRI and PRL and on-site support

Telemetry Product Support

  • M2M, GPS, Voice and Data support for developers and integrations

Mobile Broadband

  • Activations, integration for tier 1 and tier 2 carriers, Radius Server support

GUI Development

  • Mobile Connection Managers
  • Auto-population of user specific fields
  • Customer Labeling and Branding
  • User Interface designs and support

Engineering

  • Cradle to grave design and integration support

Testing

  • Network, AGPS, OTA, NV items validation and carrier certification testing

Quality Assurance

  • 100% acceptance testing of all product leaving Nexaira’s shipping dock, RMA’s, product documentation, test procedures, spot test for all software and hardware before going to inventory
  • All test parameters validated prior to actual hardware testing

Fulfillment & Logistics

  • Nexaira’s can warehouse your inventory and ship your goods
  • All orders are tracked though an Oracle Electronic Database
  • Product fulfillment: labeling product, collateral (product casing, sleeve inserts, user guides, CDs)
  • Packaging: All items are verified present for each orders before the packaging process begins, packaging slips and address labels are generated and attached.
    • Customers can choose Expedite Overnight (24hr turn-arounds) or Standard Shipping
    • Merchandise can be both Sent and Received
    • Prepare documentation for international shipments
    • Manage continuity (auto-ship) programs
    • Provide all reports as required by client
    • Customer’s databases are systematically updated for returned merchandise
    • All returned merchandise is inspected
    • Undamaged, returned merchandise is restocked