NexAira

Orders are shipped for Monday through Friday delivery. Weekend delivery is only available upon special request and is subject to a service fee.

• Once your products have shipped, you will receive a shipment confirmation via email. A shipping tracking number will be included if available.
• To estimate when you will receive an ordered item, remember to add the typical fulfillment time ("Usually ships in") onto the shipping time.
• Although Nexaira expects the shipper to deliver on time, there will always be a small chance that the shipper may experience unexpected delays. Nexaira is not responsible for any carrier delays.
• Our shippers deliver to anywhere in the continental U.S. and Canada.
  
   
  

Once you have received confirmation of shipment, you may follow up on the status of your delivery at:

FedEx shipments: www.fedex.com / 1-800-GO-FEDEX (1-800-463-3339)

UPS shipments: www.ups.com / 1-800-PICK-UPS (1-800-742-5877)

USPS Shipments: http://www.usps.com / 1-800-ASK-USPS (1-800-275-8777)

*Note: All online purchases are shipped via UPS.

We will make every attempt to ship out your order as soon as possible. Orders placed by 2PM (Mon - Fri) typically ship out within 24-48 hours. Orders placed after 2PM on Friday will not be processed until the next business day.

NOTE: These shipping times are contingent upon product availability. For orders that include activated service, shipping is also contingent upon a timely and successful carrier credit check and activation.

Once your order has shipped, you will receive a shipment confirmation via email. A shipping tracking number will be included, if available. In general, orders are shipped Monday - Friday (excluding holidays). Saturday delivery is typically not used, but is allowed only if customer pays all fees.

Nexaira offers a 30-Day Satisfaction Guarantee, which states that all product(s) returned to Nexaira within 30 days of the original purchase date will be eligible for exchange for a new Nexaira product valued up to the original purchase price. However, the product must be returned in its original packaging and contain all of the original components and collateral materials. Additional fees may apply to customers if the returned product(s) is(are) not in the original condition and/or packaging. Returns will only be accepted from the Reseller and not third parties or consumers. Consumer and third party returns must first be accepted by the Reseller, and in turn the Reseller will request a bulk Return Materials Authorization (RMA) from Nexaira. All returns are subject to review and approval by Nexaira. Please contact Nexaira's Customer Service Team to request a return (RMA procedures are outlined in the Nexaira Exchange/Return Process portion of this document).

Nexaira warrants the complete line of routers for one (1) year from the date of purchase. If the unit(s) does(do) not meet the product specification anytime within twelve (12) months from the date of purchase, the customer may notify Nexaira's Customer Service Team and request a RMA for a warranty replacement router of equal value and condition. RMA requests may be denied if the customer has not downloaded and installed the latest router firmware for said product from the Nexaira Support Web page. Warranty RMA returns in excess of thirty (30) days from purchase date, but within one (1) year of purchase date, are only eligible for exchanges of refurbished units, and under no circumstances will credit be given. All returns must follow the Nexaira exchange policy to be eligible for warranty replacement. All RMA requests after twelve (12) months from the date of purchase will be rejected and not considered eligible for warranty. Returns to Nexaira are subject to review and must fall within the warranty limitations. Subject to the limitations specified above, the customer's sole and exclusive warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty. For custom branded Nexaira products, the terms of the contract that was determined and agreed upon by both parties at the time of purchase shall control.

Nexaira values your business and always attempts to provide the very best service. If the returned product requires maintenance, consumers or third party customers can contact the Reseller directly, from whom the Product was originally purchased, or visit Nexaira's Product Support on our Web site at for information on how to obtain technical support. If it is determined that the product may be defective, within thirty (30) days of the original purchase, the consumer or third party customer may exchange for a new product from the Reseller of the original purchase. At this time, the Reseller will accept the RMA from the customer, and in turn, request an RMA from Nexaira and accepted (non-custom branded) bulk RMAs from the Reseller will be exchanged for new product. Resellers of custom branded product must follow the RMA process outlined in their contract. If the time from purchase is in excess of thirty (30) days and the consumer or third party has verified with the Reseller the failure of the device then the consumer may contact Nexaira for an exchange of a like-kind (refurbished) unit. The warranty will remain in effect for twelve (12) months from the original purchase irrespective of any exchanges during that time period. Once the Reseller, consumer or third party requests an RMA from Nexaira, an RMA number and shipping instructions for the product return will be issued. An unauthorized return (i.e., one for which a RMA number has not been issued or found to have not been defective) will be returned to the customer at their expense. Authorized returns must be shipped in an approved shipping container, be prepaid, and be insured to the address provided on the RMA paperwork. The original box and packaging materials should be kept for storing or shipping Nexaira product, but is not required. Nexaira provides no warranty or guaranty regarding the recovery of any data or information and shall have no liability for any lost data contained in or related to any returned or replaced product, or any product placed in its possession.

Nexaira's 12-month warranty and 30-day satisfaction guarantee allow customers to return equipment within the timeframe of the warranty or guarantee. To ensure that the return is processed correctly and that the customer's account is properly credited, please follow the instructions below:

1. 1. Returning all products requires a completed RMA request form located on Nexaira's Web site (http://www.nexaira.com/return-requests), a call to the Customer Service Team at 1-800-705-0140, or an email to the address rma@nexaira.com to submit a request to obtain an RMA. The customer must provide a member of our customer service team with their company name, contact information, shipping address, order ID number, purchase date, model serial number, and firmware revision numbers of the product(s).
2. 2. Nexaira's customer service agent will provide an RMA number for all RMA requests. The customer will then write the RMA number on the outside of the shipping container. All items that are received without a valid RMA number will be refused and returned to the customer at their cost.
3. 3. Refer to the RMA email sent by Nexaira to ensure that all original items on the RMA request are included with the return. All missing or damaged items will be billed to the customer.
4. 4. Box the product(s), making sure to include all the original packaging, any included accessories, a copy of the original packing list, and send RMA Requests to:

   Nexaira Inc.
   Attn: RMA Department
   6650 Lusk Blvd.
   Suite 203
   San Diego, CA 92121