Novatel Firmware Learn How to Create a 3G Wireless Connection
Download our 3G Wireless Connection.pdf for step-by-step directions on how to set up your personal Wi-Fi HotSpot.
Mac Support
If you are a Mac user click here to link to Mac Support. If you are running 10.5.2 version MAC click here for installation instructions.
Firmware and Support
This firmware will support all Novatel Wireless devices, including all form factors (PCMCIA, USB, & ExpressCard). Supports all technologies CDMA & GSM. Click here to download the latest firmware.
Ntelos Drivers
Click here to download Ntelos's MobiLink Connection Manager Software for the MC727.
Verizon Connection Manager
For all Verizon branded products, you can link to the Verizon Connection Manager to download the connection manager for your operating system.
Sprint Connection Manager
For all Sprint branded products, you can link to the Sprint Connection Manager to download the connection manager for your operating system.
Wireless Broadband Modems FAQs
- Is there an EV-DO modem product that connects via a format other than PCMCIA or Express Bus?
The Ovation MCD3000 is the first commercially available EV-DO Rev A USB modem available to operators and OEM manufacturers. This device, on the cutting edge of CDMA technology, offers its users long-awaited broadband-like speeds of up to 3.1 Mbps.
- I have a GSM data card and I am connected to the Cingular network. Is it possible to use this while traveling abroad?
Yes, you can visit Cingular's website for updated information on global roaming. The following links will help you get started.
Cingular Wireless Country Selection
Cingular Wireless International Rates
Cingular Wireless Country Details
Merlin X720 FAQs
- X720 Data Sheet
- What is the Novatel Wireless Merlin X720 ExpressCard?
The Merlin X720 is the first Rev. A capable ExpressCard to be introduced into the U.S. marketplace.
- What networks does the Merlin X720 operate on?
The Merlin X720 operates on CDMA 1xEV-DO Rev 0 and Rev A networks, such as Verizon Wireless and Sprint PCS in the United States.
- Which operating systems are supported for use with the Novatel Wireless Merlin X720?
Microsoft Windows 2000, XP, and Vista; Macintosh OS X v10.4.8 or higher. Linux will be supported in 2008. The following operating systems are not supported: Palm and Pocket PC (Windows Mobile).
- Does the Merlin X720 support voice calls, fax, or text messaging?
It does not support voice calls or fax; however text messaging (1xRTT only) is supported.
- How do I identify an ExpressCard slot?
ExpressCard slots are labeled differently depending on the notebook manufacturer. You should find either the ExpressCard rabbit logo or the letters "EC" or "EX" near the card slot. If you are not able to determine what type slot you have, please contact your notebook manufacturer.
- Will my Merlin X720 ExpressCard plug into a 34mm or 54mm Express Card slot?
The Merlin X720 Express Card is 34mm and will plug into either a 34mm or 54mm Express Card slot.
- I am currently using a PC laptop with a PCMCIA Type II card slot. Is there a PCMCIA Type II to ExpressCard adapter available for me to use my Merlin X720 with my current laptop?
NexAira carries the XCA-3, an adapter for the Merlin X720 ExpressCard to fit into a PCMCIA Type II card slot. Also available is the XUA-1, an ExpressCard to USB adapter. Please see our online E-Store for more information.
- Why did Novatel Wireless switch from the built-in to the flip-up antenna design?
Novatel redesigned their built-in antenna to have a unique and durable flip up design to maximize data speed performance allowing for stronger network signal reception.
- Is it possible to use an external antenna with the Merlin X720?
Yes. However, its out-of-box speeds should be sufficient for most mobile professionals on a day to day basis. To connect an external antenna to the Merlin X720, an antenna adapter cable is required. The antenna cable connects directly into the Merlin X720 via the antenna connector located under the rubber cap on the left side of the device, and the antenna requires an SMA male connector.
- How will the use of a Virtual Private Network (VPN) connection affect the data transfer speeds of the Merlin X720?
Since a Virtual Private Network (VPN) connection increases the amount of data being transferred for security purposes, the average data transfer speed will be reduced by its use. The amount of decrease in the data transfer speed will depend upon the level of security/encryption in place and may be reduced by consulting the IT administrator in charge of your VPN.
- If I lose coverage or remove the Merlin X720 during a file download, will the download resume when the card is reinserted and has CDMA coverage?
No. You will need to reestablish a connection to the network and restart the file download. Some third-party applications can continue file transfers after a lost connection.
- How do I activate my Merlin X720 for use?
In order to activate the card, you must contact NexAira Customer Activations at 1-800-705-0140. Ensure that the following information is available for the Customer Solutions representative:
• Current billing address
• Social Security or Tax ID number
• Driver's license number
• Electronic Serial Number (ESN) of the device
If necessary, install the Mobilink Connection Manager software and follow the prompts to activate the device. - Will my Merlin X720 work with the same version of Mobilink Connection Manager installed for Merlin S620?
Yes. As long as Mobilink Connection Manager v3.8.013 or newer is installed, the software will recognize the Merlin S620, S720 and X720. To check the version number, go to the "About Mobilink Connection Manager" section of the software menu. To install the latest version, go to www.nexaira.com and visit our downloads section.
- Does the Merlin X720 have an "auto-connect" feature?
Yes. The Mobilink Connection Manager has a feature called "NDIS", which improves interface with Windows for increased battery life, allows an automatic connection when the device is inserted, and provides a faster connection after Windows resumes from "Standby" or "Hibernate" states.
- What do the LED lights on the Novatel Wireless Merlin X720 indicate?
- Solid green: The Merlin X720 is functioning and there is no activity.
- Blinking green: The Merlin X720 is actively transferring information (blinking rate is relative to the amount of data being transmitted).
- Solid red: No service found (searching for service).
- Solid orange: The Merlin X720 is in a "download" state – if a power cycle does not resolve the problem, then this device will need to be replaced.
The LED lights are visual indicators of the current status of the Merlin X720.
- The Mobilink Connection Manager does not detect my Merlin X720.
- The Merlin X720 is not fully inserted into the Express Card slot.
- If necessary, remove and the reinsert the Merlin X720 into the Express Card slot.
- If the card still is not recognized, remove the Merlin X720 and reboot the PC. Once the PC is booted up, insert the Merlin X720 again.
- The Merlin X720 drivers are not installed or are installed incorrectly.
- Safely remove the Merlin X720 from the Express Card slot.
- To safely remove the Merlin X720, click on the Safely Remove Hardware (Windows XP) or Unplug or Eject Hardware (Windows 2000) icon in the System Tray (the icon is at the bottom right of the screen and has a green arrow on it).
- Click on Safely Remove NEC PCI to USB Open Host Controller (Windows XP) or Stop NEC PCI to USB Open Host Controller (Windows 2000).
- Remove the Merlin X720 from the Express Card slot.
- Uninstall the Connection Manager using Add/Remove Programs.
- On the PC, click on Start -> Settings -> Control Panel.
- Double-click on the Add/Remove Programs icon.
- Click to select Mobilink Connection Manager from the list of installed programs.
- Click on Remove or Change.
- Once the installer window appears, click Next if no options appear.
- From the option screen, click to select Remove from the list and then click Next.
- If prompted to Confirm Uninstall, click OK.
- If necessary, click on Remove and then Finish.
- Once the uninstall is complete, click on Restart or select Yes at the prompt to restart.
- Reinstall the Connection Manager software.
- Insert the Merlin X720 into the Express Card slot of the laptop.
- The drivers should now be correctly installed. This can be validated by checking the Device Manager to make sure that no exclamation marks ("!") appear. If they do, there is a problem with the drivers. You can then try to reinstall the drivers manually. Right click on the Device Manager entry that shows the exclamation or question mark. Select Update Driver. The Hardware Wizard will appear. At first the Wizard may ask to connect to Windows Update server. Choose "No, not at this time" and click Next. Choose "Install from a list or specific location (Advanced)" and click Next. Then choose "Search for the best driver in these locations" and check off "Include this location in the search". Click the Browse button to specify the correct path. The correct path should be:
C:\Program Files\Novatel Wireless\Mobilink\Drivers
Browse to this location and click Next. The Wizard should proceed to install the drivers.
- Open the Mobilink Connection Manager and click Go to verify that you can connect
- The installation of Windows is not up to date
Browse to Windows Update using an alternate Internet connection to ensure that all of the latest Service Packs and updates are installed.
- Another application is conflicting with the Connection Manager.
Ensure that applications such as ActiveSync, HotSync, WinFax and other connection managers are not running in the System Tray while using the Mobilink Connection Manager.
- I receive an error when I try to connect to the Internet.
- There is not sufficient signal strength to connect.
If low signal strength is displayed in the Mobilink Connection Manager window, move to a location with better coverage. See your service provider for a map of coverage in your area. - The Connection Manager has encountered a problem.
- Windows XP and 2000: Go to Start->Control Panel->Network Connections. Under the File menu, select New Connection. A connection wizard appears. Click Next
- Choose Connect to the Internet and click Next
- Choose Set up my connection manually and click Next.
- Choose Connect using a dial-up modem and click Next.
- Check the box for Novatel Wireless Modem and uncheck all others. Click Next.
- Name the connection something simple that you can remember it and click Next.
- In the Phone Number field, type #777 and click Next.
- You can opt to choose Connection for Anyone's Use and Click Next.
- Uncheck the box for Make this the default Internet connection and click Next (you do not have to enter User name and Password).
- Click Finish.
- Windows Vista users go to Start->Settings->Control Panel->Network and Sharing Center->Setup a connection or network->Setup a dial-up connection and click Next.
- Choose Novatel Wireless Modem. If Windows does not detect a dial-up modem, choose Set up a connection anyway.
- Enter #777 in the Dial-up phone number field. Leave the User name and Password fields blank.
- In the Connection Name field, type in any name you would like this connection to be. Click Connect.
- If the connection fails, select Set up the connection anyway and close the window. To try again or to make a connection later, go to Start->Control Panel->Network Connections. Right-click on your DUN connection, select Connect and click on Dial. To disconnect, simply right-click on the DUN connection and select Disconnect. Verify if using this DUN enables you to make a connection.
- Try reinstalling the Mobilink Connection Manager Software or upgrade to the latest version
-
If you are a Cbeyond customer, there may be a provisioning problem with your Cbeyond account.
- I am able to connect, but I cannot browse any web pages.
- The internet browser is incorrectly configured:
Check the Connection Settings of your browser to ensure that no conflicting settings exist. - Internet Explorer, go to Tools -> Internet Options and select the Connections tab. Ensure that either "Never dial a connection" is selected, or that "Mobilink Connection Manager" is set as the default. Also ensure that no proxy information is specified by clicking the Settings button and ensuring that the "Use a proxy server for this connection" checkbox is unselected.
- Mozilla Firefox, go to Tools -> Options and select the General tab. Click on the Connection Settings button and ensure that "Direct connection to the Internet" is selected.
- For other browsers, consult the manufacturer for assistance.
- A firewall or Internet security application is interfering with browsing.
Try disabling any applications that may be restricting your access to the Internet, such as Windows Firewall, Anti-Virus software, etc. If the problem is resolved by this action, contact the software manufacturer for assistance with configuring the software to allow for the desired connection. -
While using Mobilink Connection Manager, all other Internet connections such as WiFi or local LAN connections should be disconnected before accessing the Mobilink Connection Manager network.
- Auto-Connect Feature (NDIS).
-
Suspend/Standby/Hibernate recovery
- Connection setup delays with NDIS
- Win 2K Upgrade issues
- Firmware Update Errors.
-
DL mode reset command failure error code: 7
- Failure to reconnect during reset
- Other issues.
-
Software Update expected time
- Limited user restrictions
- After upgrading to the latest Mobilink Connection Manager, a problem is still seen
- Download the latest compatible Mobilink Connection Manager software.
- Close the Mobilink Connection Manager and remove the device from slot.
- Remove Mobile Broadband Drivers from Add or Remove Programs.
- Remove Mobilink Connection Manager from Add or Remove Programs.
- Reboot the PC and reinstall the latest Mobilink Connection Manager software.
There are several reasons why this behavior may occur:
The Merlin X720 must be fully inserted into the Express Card slot in order for the drivers to be installed and the Connection Manager to recognize the card. Please verify that your laptop has an Express Card slot and not a PCMCIA Card slot. If it has an Express Card slot, then proceed with the following:
The Connection Manager must be installed before the Merlin X720 is inserted into the Express Card slot. If you inserted the Merlin X720 first, follow the steps below to resolve:
Although there are a variety of error messages that you may encounter, most of them can be resolved by following the steps below:
If you are a Cbeyond customer, see the following link for map of coverage nationwide: http://www.cbeyond.net/business/maps/national-service.htm
Try making a connection using a manual Dial-up Network connection. This step determines if there is a problem with the Mobilink Connection Manager software or the network. To proceed, close Mobilink Connection Manager and insert the device into slot. Then proceed and continue to do the following:
Your new DUN connection window appears. Click Dial and verify that you can make a connection. To use this DUN connection later, in Network Connections, right-click on your DUN connection, select Connect and click Dial. To disconnect, simply right-click on the DUN connection and select Disconnect.
There are a few possible issues:
NDIS often will not recover after waking up from suspend/Standby/Hibernate mode on the X720. The device will display "disconnected" or "Insert your Device". Remove the card from the slot, and reinsert the card back into the slot. This issue does not occur after a full install (as opposed to an upgrade).
While using NDIS initial connection setup times may exceed 15 seconds while in EVDO coverage and 30 seconds while in 1xRTT coverage. This delay is due to the extra setup time needed between the modem and the windows NDIS drivers. Both must be initialized before the connection can be setup.
It is recommended if a user is running Windows 2000 that they do the software update over LAN or WLAN or perform a full install. If a user is connected with NDIS and performs a software update on a Windows 2000 machine, the Mobile Broadband may not complete the upgrade successfully. The Connection Manager will continue to display "Updating Hardware". If NDIS is enabled again the device may often hang in a "NDIS connecting" state. The laptop must be rebooted to recover from this issue.
The orange LED light is now illuminated on the card. Close all windows and remove the card from the slot. Reboot your PC. Reinsert card into the slot. If the LED on your device is orange or does not light up at all, you must have the USB modem replaced. If the LED on your device is Red or Green, then please update the Mobilink Connection Manager. It is always recommended to completely remove the older version of Mobilink Connection Manager before installing a new one.
After running the Firmware update on the X720, you may be presented with an ERROR, but the update will complete successfully.
This is just a timing ERROR message and will have no effect on the actual upgrade.
The typical upgrade time to download the software and upgrade the Firmware and new PRL on the device is roughly 20 minutes.
The user must have administration privileges on the computer in order to be able to update the Software and Firmware on the device.
Go to your Add or Remove Programs. Please check if an entry named Mobile Broadband Drivers is there. If so, do the following:
Ovation MC727 FAQs
- MC727 Data Sheet
- What type of antenna/RFconnector cable is compatible with Ovation MC727?
-
An External RF Connector (SMK TS-9 series) is compatible with Ovation MC727. This model is currently available through Verizon Wireless.
- What is the Ovation MC727 USB Modem by Novatel Wireless?
-
Ovation MC727 is Novatel Wireless’ next generation USB modem, which offers users a 2-in-1 USB Modem and memory storage device in a more compact hardware design making it one of the smallest form factors available in the U.S. (Ovation MC727 is sold through Sprint as U727 and Verizon Wireless as USB727).
- Do I need a battery?
-
Ovation MC727 does not use batteries.
- What networks does the Ovation MC727 operate on?
-
Ovation MC727 operates on (CDMA 1x) and Mobile Broadband (CDMA 1xEVDO Rev 0 and Rev A) network.
- Does the flip-up antenna need to be extended in order to meet performance expectations?
-
Yes. This "loop" antenna design is meant to be extended in order to perform a maximum levels when the device is in use.
- Which Operating Systems are supported for use with the Novatel Wireless Ovation MC727?
-
Microsoft Windows Vista/XP/2000; Mac OS X version 10.4.1 or higher (Tiger and Leopard); and Linux.
The following Operating Systems are not supported: Palm and Pocket PC (Windows Mobile CE). - Does Ovation MC727 support voice calls, fax and/or text messaging?
-
No. Voice calls and fax are not supported. However digital services such as e-fax are supported through 3rd party applications
- Which applications are well suited for using with the Ovation MC727 and the improved upload speeds?
-
- How do I identify a Type-A USB Modem port?
- I don't have enough space to fit another USB product in my computer. What are my options?
-
You have a couple of options, depending on your problem.
1) If the problem is due to the fact that the device is too wide, causing it to cover up the surrounding USB ports on the computer, use the USB cable and notebook clip holder accessory pair that was included in the product packaging.
2) If you do not have enough USB ports to accommodate a new USB product, consider investing in a USB hub to free up a USB port for your MC727. The MC727 should be plugged into the computer and not the USB hub to ensure sufficent power and optimal timing.
USB hubs are external devices that allow many USB devices to be connected to a single USB port on the host computer or another hub. They can be purchased from any electronics store.
- Is it possible to use an external antenna with the Ovation MC727?
-
Yes, although it is not necessary in areas with good network coverage. To connect an external antenna to the Ovation MC727, an antenna with a TS-9 male connector (or antenna with TS-9 male adapter) is required.
The antenna cable connects directly into the Ovation MC727 via the antenna connector located under the rubber cap on the left-side of the device.Soon (if not already available), the 3rd party antenna providers will make the antenna with the SMK Plug CRC9001-5301F already on the cable.
Many 3rd party antenna providers have antennas available now with FME female connector. Then use a FME male adapter to SMK Plug CRC9001-5301F. - Do I need to use the notebook clip holder with the USB extension cable?
-
Yes. The accessory pair must be used as a unit in order to comply with FCC regulations.
Some third party applications provide the capability of continuing a file transfer after a call drop.
- How will the use of a Virtual Private Network (VPN) connection affect the data transfer speed of the Novatel Wireless Ovation MC727?
-
Since a Virtual Private Network (VPN) connection increases the amount of data being transferred for security purposes; the average data transfer speed will be reduced by its use. The amount of degradation in the data transfer speed will depend upon the level of security/encryption in place and may be reduced by consulting the IT administrator in charge of your VPN.
- If I lose coverage or remove the Ovation MC727 during a file download, will the download resume when the card is inserted and within CDMA coverage again?
-
No. You will need to re-establish a connection to the network and restart the file download.
Some third party applications provide the capability of continuing a file transfer after a call drop.
- How do I activate my Ovation U727 for use on the Sprint network?
-
WINDOWS: The Sprint Mobile Broadband software includes an automatic one-touch activation feature for Windows. The activation feature occurs during installation of the software. Refer to your Quick Start Guide for details on installation and activation. It is important to remember that you must set up and account with Sprint before you are able to activate the device. Contact Sprint Customer Solutions at 1-866-581-9266. Ensure that the following information is available for the Customer Solutions representative:
- Current billing address
- Social Security or Tax ID number
- Driver's license number
- Electronic Serial Number (ESN) of the device
MAC: The Sprint Mobile Broadband installation CD includes a Sprint Activation Utility for Mac. The activation sequence occurs after the drivers for Mac are installed. Refer to your Quick Start Guide located as a PDF file on the Installation CD for more details. It is important to remember that you must set up and account with Sprint before you are able to activate the device. Contact Sprint Customer Solutions at 1-866-581-9266. Ensure that the following information is available for the Customer Solutions representative:
- Current billing address
- Social Security or Tax ID number
- Driver's license number
- Electronic Serial Number (ESN) of the device
Sprint Customer Solutions will provide you with information that you should write down and keep handy since you will need it to complete the activation. - Where can I get the latest version of the Sprint Mobile Broadband software for my Novatel Wireless Ovation U727?
-
Browse to Sprint Downloads.
- Click to select the correct Operating System from the drop down list
- click on the Submit button.
- Locate the latest version of the Sprint Mobile Broadband software for the Novatel Wireless Ovation MC727
- click on the corresponding Download link.
- Will Ovation U727 work with the same version of Sprint Connection ManagerSM installed for MerlinTM S620 or other devices?
-
Yes, the Connection Manager feature "NDIS" improves interface with Windows for increased battery life, the ability to auto connect when the device is inserted, and a faster connection after Windows "Resumes" from "Standby" or "Hibernate" states.
- What do the LED lights on the Novatel Wireless Ovation MC727 indicate?
-
Ovation MC727 indicate?
The LED lights are visual indicators of the current status of the Ovation MC727.
- Solid green: The device is powered, but it is not connected.
- Blinking green: The device is connecting and/or is connected to the network.
- Solid red: No service found (searching for service)
- Solid orange: An error has occurred. Reset the device. If this does not resolve the issue, it must be replaced
- Does Ovation MC727 also function as a Wi-Fi device?
-
No. Ovation MC727 is a broadband wireless modem that leverages the Mobile Broadband network, no hot-spots necessary.
- I tried to save files to Ovation MC727 and nothing happens.
-
In order to utilize the memory storage feature, a microSD card is required. The microSD cards are sold separately and the device can accommodate memory up to 4GB. The User Guide and the Quick Start Guide provide details on how to use a microSD card.
- How do I remove a microSD from the device?
-
The comprehensive Quick Start Guide booklets explains in detail how to remove the device. Quite simply, a lanyard was included in the package contents of the device. This lanyard includes a safety removable clip that also functions as a tool to eject the microSD card from the microSD slot.
1. Separate the clip (you do not have to remove the lanyard from the device to perform this task)
2. Using the retriever tool, gently press in and release the microSD card, which should then pop out half way.
The Ovation MC727 is designed for common Type A USB form factor.
Type A USB ports found on virtually all computers (desktops, notebooks, tablet PCs etc) and often times is identified with a USB symbol that resembles a cactus.
Ovation MC760 FAQs
- MC760 Data Sheet
- What type of antenna/RFconnector cable is compatible with Ovation MC760?
-
An External RF Connector (SMK TS-9 series) is compatible with Ovation MC760. This model is currently available through Verizon Wireless.
- What is the Ovation MC760 USB Modem by Novatel Wireless?
-
Ovation MC760 is Novatel Wireless' next generation USB modem, which offers users a 2-in-1 USB Modem and memory storage device in a more compact hardware design making it one of the smallest form factors available in the U.S. (Ovation MC760 is sold through Sprint as U760 and Verizon Wireless as USB760).
- Do I need a battery?
-
Ovation MC760 does not use batteries.
- What networks does the Ovation MC760 operate on?
-
Ovation MC760 operates on (CDMA 1x) and Mobile Broadband (CDMA 1xEVDO Rev 0 and Rev A) network.
- Which Operating Systems are supported for use with the Novatel Wireless Ovation MC760?
-
Microsoft Windows Vista/XP/2000; Mac OS X version 10.4.1 or higher (Tiger and Leopard); and Linux.
The following Operating Systems are not supported: Palm and Pocket PC (Windows Mobile CE). - Does Ovation MC760 support voice calls, fax and/or text messaging?
-
No. Voice calls and fax are not supported. However digital services such as e-fax are supported through 3rd party applications.
- Which applications are well suited for using with the Ovation MC760 and the improved upload speeds?
-
- How do I identify a Type-A USB Modem port?
-
The Ovation MC760 is designed for common Type A USB form factor.
Type A USB ports found on virtually all computers (desktops, notebooks, tablet PCs etc) and often times is identified with a USB symbol that resembles a cactus - I don't have enough space to fit another USB product in my computer. What are my options?
-
1) If the problem is due to the fact that the device is too wide, causing it to cover up the surrounding USB ports on the computer, use the USB cable and notebook clip holder accessory pair that was included in the product packaging.
-
2) If you do not have enough USB ports to accommodate a new USB product, consider investing in a USB hub to free up a USB port for your MC760. The MC760 should be plugged into the computer and not the USB hub to ensure sufficent power and optimal timing.
-
USB hubs are external devices that allow many USB devices to be connected to a single USB port on the host computer or another hub. They can be purchased from any electronics store.
- Is it possible to use an external antenna with the Ovation MC760?
-
Yes, although it is not necessary in areas with good network coverage. To connect an external antenna to the Ovation MC760, an antenna with a TS-9 male connector (or antenna with TS-9 male adapter) is required.
The antenna cable connects directly into the Ovation MC760 via the antenna connector located under the rubber cap on the left-side of the device.
Soon (if not already available), the 3rd party antenna providers will make the antenna with the SMK Plug CRC9001-5301F already on the cable.
Many 3rd party antenna providers have antennas available now with FME female connector. Then use a FME male adapter to SMK Plug CRC9001-5301F. - How will the use of a Virtual Private Network (VPN) connection affect the data transfer speed of the Novatel Wireless Ovation MC760?
-
Since a Virtual Private Network (VPN) connection increases the amount of data being transferred for security purposes; the average data transfer speed will be reduced by its use. The amount of degradation in the data transfer speed will depend upon the level of security/encryption in place and may be reduced by consulting the IT administrator in charge of your VPN.
- If I lose coverage or remove the Ovation MC760 during a file download, will the download resume when the card is inserted and within CDMA coverage again?
-
No. You will need to re-establish a connection to the network and restart the file download.
Some third party applications provide the capability of continuing a file transfer after a call drop.
- What do the LED lights on the Novatel Wireless Ovation MC760 indicate?
-
The LED lights are visual indicators of the current status of the Ovation MC760.
- Solid green: The device is powered, but it is not connected.
- Blinking green: The device is connecting and/or is connected to the network.
- Solid red: No service found (searching for service)
- Solid orange: An error has occurred. Reset the device. If this does not resolve the issue, it must be replaced
- Does Ovation MC760 also function as a Wi-Fi device?
-
No. Ovation MC760 is a broadband wireless modem that leverages the Mobile Broadband network, no hot-spots necessary.
- I tried to save files to Ovation MC760 and nothing happens.
-
In order to utilize the memory storage feature, a microSD card is required. The microSD cards are sold separately and the device can accommodate memory up to 4GB. The User Guide and the Quick Start Guide provide details on how to use a microSD card.
- How do I remove a microSD from the device?
-
The comprehensive Quick Start Guide booklets explains in detail how to remove the device. Quite simply, a lanyard was included in the package contents of the device. This lanyard includes a safety removable clip that also functions as a tool to eject the microSD card from the microSD slot.
1. Separate the clip (you do not have to remove the lanyard from the device to perform this task)
2. Using the retriever tool, gently press in and release the microSD card, which should then pop out half way.
You have a couple of options, depending on your problem.
Ovation MC950D FAQs
- MC950D Data Sheet
- Installation Instructions: Mac OS X Setup Guide for the Novatel Wireless Modems
-
These installation notes cover a number of models of modems, laptops and Mac OS X versions 10.3.9 and above.
Apple has built-in WWAN support for some Novatel Wireless modems on some versions of OS and processors. In cases where WWAN support is not available, users may use the Modem manager with Novatel Drivers.
It is important to know the processor in your Mac and the version of the Mac OS X. To find out this information, click on the Apple (top left corner) and select "About This Mac".
It is recommended that
- Mac OS X 10.3.x (Panther) users upgrade to Mac OS X 10.3.9.
- Mac OS X 10.4.x (Tiger) users upgrade to Mac OS X 10.4.11.
- Mac OS X 10.5.x (Leopard) users upgrade to Mac OS X 10.5.4.
Please use the links in these tables (Intel or PowerPC Processors) to help you navigate to the correct instructions for your equipment.
Mac Products with Intel Processor
StyleTechnologyDeviceApple Drivers Novatel Driver v 2.2.3 LeopardTigerLeopardTiger10.5.410.4.1110.5.410.4.11ExpressCard3G-HSDPAXU870--------PCCard3G-HSDPAU730--------PCCard3G-HSDPAU740 (non-Vodafone)--------PCCard3G-HSDPAU740 (Vodafone)--------ExpressCard3G-HSUPAX950D--------USB3G-HSUPAMC930D--------USB3G-HSUPAMC950D--------ExpressCardEVDO Rev0V640--------ExpressCardEVDO Rev0XS620--------ExpressCardEVDO Rev0XV620--------PCCardEVDO Rev0S620--------PCCardEVDO Rev0V620--------ExpressCardEVDO RevAEX720--------ExpressCardEVDO RevAMX720--------ExpressCardEVDO RevAV740--------PCCardEVDO RevAS720--------PCCardEVDO RevAV720--------USBEVDO RevAMCD3000--------USBEVDO RevAU720--------USBEVDO RevAUSB720--------USBEVDO RevAMC727--------USBEVDO RevAU727--------USBEVDO RevAUSB727--------
Items with 'A' normally Auto Detect with Apple drivers even if Novatel Drivers installed.
Mac Products with Power PC Processor
StyleTechnologyDeviceApple Drivers Novatel Driver v 2.2.3 Leopard Tiger Panther Leopard Tiger Panther 10.5.4 10.4.11 10.3.9 10.5.4 10.4.11 10.3.9 ExpressCard3G-HSDPAXU870------PCCard3G-HSDPAU730------PCCard3G-HSDPAU740 (non-Vodafone)------PCCard3G-HSDPAU740 (Vodafone)------ExpressCard3G-HSUPAX950D------USB3G-HSUPAMC930D------USB3G-HSUPAMC950D------ExpressCardEVDO Rev0V640------ExpressCardEVDO Rev0XS620------ExpressCardEVDO Rev0XV620------PCCardEVDO Rev0S620------PCCardEVDO Rev0V620------ExpressCardEVDO RevAEX720------ExpressCardEVDO RevAMX720------ExpressCardEVDO RevAV740------PCCardEVDO RevAS720------PCCardEVDO RevAV720------USBEVDO RevAMCD3000------USBEVDO RevAU720------USBEVDO RevAUSB720------USBEVDO RevAMC727------USBEVDO RevAU727------USBEVDO RevAUSB727------
Items with 'A' normally Auto Detect with Apple drivers even if Novatel Drivers installed.
- Setup Guide on Linux OS Novatel Wireless 3G Broadband Modem
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Note: This document is provided for information purpose only. Novatel cannot accept any responsibility for the use of information provided in this document.
The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless Inc. unless such commitment is expressly given in a covering document.
This document describes how to set up and connect to the Internet using a Novatel Wireless Merlin Modem on the Linux platform using open source software packages.
Please note that this document is provided to guide current Linux users to be able to use Novatel Wireless Merlin cards on any graphical Linux distribution, however, the setup instructions in this document has been tested with Ubuntu Linux 6.10. For setup on other Linux distributions, you should still be able to follow the instructions after you download and install the necessary software packages outlined below. Instructions in this document are only meant to guide the user and its information may change at any time. Please contact Novatel Wireless technical support only if you are experiencing problems with the modem card itself.
Before you can connect to the wireless network service provider with a Novatel Wireless Merlin modem, you will need the following:
- Novatel Wireless Merlin modem that has been activated on a Windows machine. The modem should be associated with an account with a service provider.
- Linux installation such as Ubuntu Linux 6.10, OpenSuSe 10.1 or later, or Fedora Core/Redhat Linux 6 or later.
- Linux installation should be running Kernel 2.6.x.x or later.
- KPPP Modem Dialing software application.
- System/User can not monitor card status, ie, software does not show information about signal strengths, network service type, and connectivity status.
- The network indication available is by wireless card LED
- Card updates features are not available. This can be done on a Windows machine at least for the first use of the card.
- Maximum connection speed is limited by the current generic usbserial driver to approximately less than 500kbps.
- Driver loading is done on the command line (can be automated by adding the commands to a script that is run at boot time).
- This setup assumes that you have installed the usbserial driver distributed on your CD according to the instructions in the driver installation readme file.
- Open an xterm window unload the usbserial driver by entering (you will be required to enter the root password after entering this command):
"sudo modprobe –r usbserial"
- On the terminal, load the driver to match your card product ID. Please lookup the proper product ID in Table 1.
"sudo modprobe usbserial vendor=0x1410 product=0x[prodID]"
Table 1. Novatel Wireless modem products identification number.
Novatel Modem Model NameProduct IDMerlin U730 and U740(Vodafone)0x1400Merlin U740 (non-Vodafone)0x1410Merlin XU8700x1430Merlin X950D0x1450Ovation MC930D0x4400Ovation MC950D0x4400Expedite EU7400x2410Expedite EU850D/EU860D/EU870D0x2420
Where prodID is the proper product ID that corresponds to your modem card in Table 1. Although it is not necessary to verify the result of running the command above, but if you want to be sure that the driver is now associated with your card, connect your modem to the computer, and run the following on the command-line:
"sudo dmesg | grep –i ttyUSB"
You should see something like:
usb 5-1: generic converter now attached to ttyUSB0
usb 5-1: generic converter now attached to ttyUSB1
…
- Make sure you have a working connection to the internet. It is recommended that you have an Ethernet connection in order to download the necessary packages for this setup. You can verify your computer's connection to the internet using one or both of the following commands, separately:
"ifconfig": You should see eth0 interface for a wired Ethernet interface connection with an acquired IP address, or you use the command:
"ping" the name of your favorite web site without quotes
- Download a few packages: Please note that the instructions in this section describe the procedure for installing the necessary software packages on Ubuntu Linux 6.10. The procedure is very similar on other Linux distributions which support KPPP and KPPPLogview.
- From the Ubuntu Applications menu, click on Add/Remove, and Add/Remove Applications utility should start.
- Select "All" from the software application category on the left.
- In the Search field type "ppp"
- Select KPPP and KPPPLogview.
- Click on Apply button located at the bottom of the Add/Remove Applications Window.
- The downloading of these software packages will start and automatic installation will follow automatically. You should see something similar to the windows shown in Figure 1 below.
Figure 1. Add/Remove Applications utility downloading the selected packages. Installation should follow downloading automatically.
- When the software installation procedure, you should see something similar to Figure 2 below:
Figure 2. Add/Remove Applications utility finished installing the select software packages and successfully applied changes to the system.
- Start the KPPP software application by clicking the KPPP item from the Applications/Internet Menu. When the KPPP windows opens, click on Configure... button to launch KPPP Configuration windows. You should see the KPPP Configuration window similar to the one shown at the bottom in Figure 3 below.
Figure 3. KPPP application window and KPPP Configuration window.
- On the KPPP Configuration window's Accounts tab, click on New... button to start a "Create New Account - KPPP" dialog window. Figure 4 below shows this dialog window. Click Manual Setup button in the latter window. The New Account Manual Setup dialog window will open as shown in Figure 5.
Figure 4. Create New Account - KPPP dialog window is open as a child window of the KPPP Configuration dialog window.
Figure 5. New Account - KPPP dialog window is open as a child window of the Create New Account dialog window.
9. On the Dial tab, type "HSPA" in the Connection name field as shown above in Figure 5.
10. Click Add... button to open the Add Phone Number dialog window.
In the Add Phone Number dialog enter *99# and click OK.
Click OK button on the New Account dialog window without any further changes.
Note: some networks may need a different Number such as "*99***1#". Check with your service provider if *99# does not work for you.
11. Once you are back to the KPPP Configuration dialog window, click on Modems tab at the top and then click New... button as shown in Figure 6 below.
Figure 6. Modem tab of the KPPP Configuration Window.
12. In the New Modem Window, click on the Device tab and enter the data as shown in Figure 7 below. After entering/selecting the parameters in the New Modem dialog window, click OK and return back to the KPPP Configuration dialog window.
Figure 7. Device tab of the New Modem dialog window showing the parameters needed for Modem Name, Modem device, Flow control, Line termination, and Connection Speed fields.
13. To verify that KPPP is able to communicate with the modem card, select the Novatel Wireless Modem (or whatever you entered in the Modem name field of the New Modem dialog window) and click on Edit... button in the KPPP Configuration dialog window.
14. When the Edit Modem window for Novatel Wireless Modem is open as shown in Figure 8 below, click on the Modem tab and then click on Query Modem... button.
Figure 8. Modem tab in the New Modem window.
15. If the modem driver is properly setup and the connection is properly configured then you should see a multi-line response similar to the window shown in Figure 9. If you do not see this response, please try the setup procedure again. Click OK to dismiss the Modem Query Results window.
Figure 9. Successful Modem Query Results window showing the response sent by the card to ATI command sent when the Query Modem button is clicked.
16. Under "Modem Commands" in 'Initialization String 2', enter
AT+CGDCONT=1,"IP","APNstring"
Then select "OK"
NOTE: APNstring is the APN required by your service provider. For example: "isp.cingular", "internet.com". IF your do not know your APN, please check with your service provider.
17. On the KPPP Configuration window, select Misc tab. Check Dock into panel on connection as shown in the bottom window in Figure 10 below then click OK to save KPPP configuration.
Figure 10. KPPP Configuration Misc tab settings.
19. At this point you are done with setting up your software to connect to the network using your Novatel Wireless 3G broadband modem card.
Connecting to the wireless network over ppp
In this section, you will start a ppp connection to the network.
- If KPPP is not launched, start KPPP from the Application/Internet menu.
- In the KPPP window, select the connection you have set up according to the instructions above. We suggested naming the connection as "HSPA" for simplicity. This connection name should be shown in the "Connect to" drop down list of KPPP
Figure 11. KPPP's main window showing the HSPA Connection selected.
- Click on Connect button to start a PPP connection to your service provider's wireless network. If the connection is established successfully you should see a Globe icon close to the Network Connection icon on the system panel as shown in Figure 12 below.
Figure 12. Connection established and a Globe icon is shown at the top right side of the window.
- If you Network Connection icon still shows eth0 as in Figure 13, click on the Network Connection icon and select ppp0 in the Connection Name drop down list as shown Figure 14.
Figure 13. Connection Properties dialog launched by double-clicking on the Network Connection icon at the top right side in the system panel next to the speaker (sound volume) icon.
Figure 14. Connection Properties dialog showing General tab's Connection Name drop down menu selection switched to ppp0.
- Once connected, you can click on the Globe icon to show your KPPP connection window as shown in Figure 15. You can also click on the Details button on the KPPP connection window to show the connection statistics.
Figure 15. KPPP Connection window showing successfully established HSPA Connection including time connected and connection statistics in the KPPP statistics window.
- Launch your favorite internet browser to request your favorite website. Since we are using Ubuntu Linux, we chose to view Ubuntu's website. Figure 16 below shows successful loading of the www.ubuntu.com main page over ppp0 connection.
Figure 16. Ubuntu web-site
Disconnecting from the WIRELESS Network
To disconnect your connection session, click on Disconnect button on KPPP's main HSPA Connection window as shown in Figure 16.
Troubleshooting
Dropped connection:
In the event that the connection is lost due to any reason, a manual reconnect is required. You can configure your Connection to automatically redial on disconnect.
DNS issues
For DNS-related issues, please verify entries in /etc/resolv.conf file. Please refer to your Linux distribution's user manual for more information about fixing this problem.