Below is a list of frequently asked questions that may help you resolve your problem before contacting NexAira Support.
- I have the latest version of Mac OS X. Is the Merlin XU870 compatible with this operating system?
Yes. You can find an installation procedure that will take you through the setup procedure for Mac OS X here.
Is the Merlin XU870 compatible with Windows Vista 64-bit?
The Merlin XU870 is compatible with Windows Vista 64-bit. Updated drivers are necessary, and they are available here.
This card is readily compatible with Windows Vista 32-bit.
- I have a Merlin XU870 card with a flashing blue indicator light. However, I am unable to connect to the network. What should I do?
Check that you have the correct APN (modem’s phone number) entered into the software. A blue indicator light indicates that there is service available. The MobiLink software contains an “Accelerated Profile”, which has all the parameters installed for you to activate on the Cingular network. For T-Mobile, see below.
Profile for Cingular:
APN - isp.cingular
Username - isp@cingulargprs.com
Password – CINGULAR1
Profile for T-Mobile:
APN – wap.voicestream.com
Username – none
Password – none
- I do not have a copy of the Mobilink software for my product. Is there any way I can get another copy?
Yes. Please contact us via email for more information.
- I would like to purchase an Express Card. However, my desktop does not support PCMCIA Type II or Express Bus Type 34. What should I do?
You have two options:
The Merlin‚Ñ¢ XUA-1 is a light and portable ExpressCard-to-USB converter that permits customers to use Novatel Wireless Broadband ExpressCards, which include the Merlin‚Ñ¢ XU870, V640 and V740, in computers that do not have ExpressCard slots but do have USB port access.
If you would like to share it with other users on 802.11g, we will soon offer a wireless router that supports Wi-Fi.
- Is there an EV-DO modem product that connects via a format other than PCMCIA or Express Bus?
The Ovation MCD3000 is the first commercially available EV-DO Rev A USB modem available to operators and OEM manufacturers. This device, on the cutting edge of CDMA technology, offers its users long-awaited broadband-like speeds of up to 3.1 Mbps.
- I have poor signal conditions in my area. Is there anything I can do to improve my signal quality?
There are carrier-approved amplifiers available that support an RF front end pre-amplified signal and a gain PA in the forward direction.
External antennas are available.
Also, establishing a good line-of-site transmission path can improve signal quality.
- I have a GSM data card and I am connected to the Cingular network. Is it possible to use this while traveling abroad?
- I'm interested in your Motorola g24. What is available to get me started?
The G24 Developer’s Kit is intended for evaluating the G24 module, as well as for developing and testing software applications for it. The main component of the G24 Developer’s Kit is the Developer Board, which is mounted in a chassis. The kit includes a cover for the Developer Board. The cover has openings on the top and sides to accommodate the Developer Board’s external connectors. It comes complete with all the necessary cables and hardware.
- We are developing a product for an international customer. Will the iDEN io270 work with operators outside the US?
Yes. We have an extensive library of software loads and code plugs in support of offshore carriers. Please email us for more information.
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